SHIPPING & RETURNS
All Packages are shipped fully insured for the value of the content inside and with Adult Signature confirmation required. We urge all customers to inspect packages upon arrival for damage or tampering to box.
Once we ship your package we will send you an email/text with the status of your order along with a tracking number so you may track your package on-line with the carrier.
Shipping to APO & FPO
Sierra Jewelry CO ships to APO, FPO and DPO address via USPS.
Domestic Shipping Options
STANDARD DELIVERY (VIA USPS PRIORITY)
Standard orders are processed once credit card / financing authorization and verification have been obtained. Orders shipped via standard delivery will typically ship within 2-4 days of receiving credit card authorization.
2ND DAY DELIVERY (UPS/FEDEX)
Orders placed with 2nd Day Shipping Monday through Friday after 12 PM PST, or on weekends and holidays, will ship on the following business day, pending credit card authorization and verification no Saturday delivery is available on 2nd Day.
Orders placed with 2nd Day Shipping will not be delivered on Saturdays. For example, if an order is placed with 2nd Day Shipping on a Thursday it will be delivered the following Monday or next business day.
NEXT BUSINESS DAY DELIVERY (UPS/FEDEX)
Orders placed with Next Business Day Shipping Monday through Friday (excluding holidays) before 12:00PM PST ship the following business day, pending credit card authorization and verification.
Orders placed with Next Business Day Shipping Monday through Friday after 12:00 PM Noon EST, or on weekends and holidays, will ship on the following business day, pending credit card authorization and verification.
Orders placed with Next Day Shipping will not be delivered on Saturdays. For example, if an order is placed with Next Day Shipping on a Friday before 12:00 PM PST, it will be delivered the following Monday or next business day.
International orders Ship Via USPS or FedEx. Please note that the arrival times listed on the website apply to US shipping addresses only. Estimates of the international shipping delivery times can vary depending on country anywhere from 4-8 business days.
CUSTOMS, DUTIES AND TAXES
The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient unless otherwise noted. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.
Customer is responsible for all purchased items from the point they leave the store. We insure all packages for their value and will help in the claim process but if for any reason the claim is rejected by UPS Capital or Shipping Provider we are not responsible for any loss.
RETURN & EXCHANGE POLICY
ALL SALES ARE FINAL. If for any reason you are dissatisfied with your Online purchase, you may exchange or receive store credit for your item(s) within 3 days from the date of arrival of shipment. On certain cases if approved by store associate we may refund money with a 20% restocking fee applied. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear or a 20% restocking fee will be deduced from store credit or refund.
On Special Orders such as items with engraving, special ring sizes, custom jewelry and chain measurements all sales are final.
Any orders returned undeliverable or refused by recipient, will be subject to a $29.95 charge to be deducted from the total refund amount.
If for any reason your delivered item has any defects you can get in touch with us and we will accordingly arrange return of product, so we can fix it for you and ship it back.
For products purchased in any of our store, please check with one of our store associates for more details.
SierraJewelryCo.com Quality Assurance department reserves the right to verify the authenticity of the product. Once your item(s) have been received and accepted, you will receive a full store credit for the cost of the item excluding shipping, handling and insurance charges. If money-back is requested a 20% restocking fee will be applied. Please allow 7-12 business days after the item(s) has been received for your credit to be processed. Credits will be issued using a store gift card.
DO NOT SEND BACK ANY ORDERS WITHOUT FIRST RECEIVING Return Merchandise Authorization Number (RMA) FROM US.
If for any reason you wish to cancel your order, please contact firstname.lastname@example.org or call 760-209-8900 you have 24hrs to cancel from the time the order was placed after that there is a 20% restocking fee for the cancellation after 24 hours. There are no refunds / cancellations on any Custom-Order and or Customized items.
HOW TO RETURN AN ITEM
Please follow our 3 easy steps below:
OBTAIN YOUR RETURN AUTHORIZATION NUMBER:
Contact us at email@example.com to obtain a Return Merchandise Authorization (RMA) number. When approved, you will receive an email with your Return Merchandise Authorization Number along with detail shipping and packaging instructions.
PACKAGE YOUR ORDER:
Repack the item(s) in the original packaging materials. To receive a refund credit, you must provide the original packaging and documentation. Write the Return Merchandise Authorization (RMA) number on the receipt and on the outside of the package. Any promotional item or free gift included with the order must be returned. If not returned, you will be subject to the full retail price of the item.
SHIPPING & INSURANCE:
Once you have received your RMA number, ship the item prepaid to the address received in your email. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. The package will be returned to its original sender if the RMA number is not included on the box or if it has been damaged or tampered with. Please note: for security purposes, do not write Sierra Jewelry Co or the contents of the package such as jewelry, diamonds, gold or any other related items on the outside of the box. Return shipments are the responsibility of the customer.